Who is this article for?

Users who want to learn how to log into the mobile app.

No elevated permissions are required.

This guide provides step-by-step instructions for logging into the Lucidity mobile app, ensuring you can quickly access your organisation's safety and compliance tools on the go. Whether you're a first-time user or need a refresher, you'll find clear directions to help you securely authenticate and start using Lucidity's powerful mobile features.

1. Logging into the Mobile App

To log into the App:

1. Log in the same way as logging into a web browser either via:

   • Username and password.

   • Single Sign On (SSO) (note SSO must be configured in order for this option to work).

2. Enter the site domain name.

   • For example, if the full URL is "http://product.luciditysoftware.com.au" simply enter "product" which is the sub-domain name.

3. Tap login.
4. Once logged in, allow the app sufficient time to load, represented by the loading symbols.

2. App dashboard

Once loaded, the landing page within the Lucidity App is the Dashboard. The Dashboard includes links to:

• Outstanding actions for the logged in user.
• Incomplete forms for the logged in user. 
• List of forms.
• Add a new form.
• Add a new incident.
• Add a new hazard.
• Add a new non-conformance.
• Add a new action.
• Enter / Exit OnSite Area.

The Lucidity App periodically refreshes all information that is stored on the mobile device. To force refresh, tap on the refresh icon in the top-right corner to:

• Update the status of all actions.
• Update the status of all incomplete forms.
• Download the latest version of each form (the form layout / template).

3. Offline mode

The Lucidity App stores data offline and syncs it to the database once online.

Forms show an asterisk next to their name when offline and pending sync.

On the Forms List screen, you can see which forms await syncing. In the example below, the device is in airplane mode (symbol top left). The Application for Leave form was edited offline and shows an asterisk after ID 3737, indicating it is waiting to sync.

No action is required on the part of the user, but the app must be opened. When the mobile device re-establishes contact with the server, the form will be synced, and the asterisk against the form ID will disappear. If the user logs out before data has been synced, the data will be lost.

4. Getting the most out of the Lucidity App

To ensure the App continues to work well on all mobile devices, the following provides a checklist of best practice items to review:

• Keep the App up to date:

  • See the Getting started with the Mobile App section above for more details.

• Ensure free memory:

  • Keep the free memory on the mobile device to at least 25% of that available i.e. if the device has 8GB of storage, ensure that at least 2GB is free.

  • This allows the device to run all of its apps properly (including Lucidity) and that each has enough storage and prevents the device becoming sluggish and unresponsive.

• Use good hardware:

  • While technically any Apple or Android device will run the Lucidity App, this is really only true for Apple hardware.

  • Some cheaper Android handsets may have difficultly running the Lucidity App.

  • While its not possible to publish a concise list of supported hardware, in general if the retail price of the device (whether its a phone or a tablet) is less than $300, then performance might not be as expected.

• Minimum operating system (OS) version numbers

  • Android version 9.0.0 (Oreo).

  • iOS version 13+.

5. Further reading

• Creating and editing an App Action
• Configuring app settings
• Adding and managing photos via the app