Who is this article for?

Administrators and Managers who want to learn how to get started with Lucidity Incident.

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Lucidity Incident allows organisations to report, analyse and respond to issues across the disciplines of safety, environment, quality assurance and business management. Simple to use, it has the power to support processing workflows, root cause analysis, risk management and action allocation and tracking. The system allows OHS professionals to identify and react to trends in data, whilst providing management level outputs suitable for monthly reporting. Please see Further reading below for more information on Lucidity Incident.

1. Introduction

• PowerPoints: Lucidity App Download, Inform and Incident.pptx, Lucidity App Download and Incident.pptx, Incident Quick Reference Guide PPT
• PDF: Incident Quick Reference Guide PDF
• Video: Incident Overview, Incident Full Training

Lucidity Incident is a centralised system for managing issues according to their type and nature of risk. It has a database and built-in workflow, enabling consistency in the way issues are managed across the organisation.  Non-conformance, incidents, improvement opportunities, customer complaints and hazards are tracked and managed by category and area within the organisation.

The action management system enables nominated managers to allocate responsibility to individuals to carry out certain tasks (investigations, preventative and corrective measures), meaning the current status of each issue can be tracked and reported.

Audits are managed via their own dedicated register, with links to non-conformance, improvement opportunities and fully integrated action management.

The Lucidity App provides a mobile platform for reporting incidents and hazards. Report whether online or out of range. Full access to the mobile device camera for seamlessly attaching photos. Search for Lucidity Software on the Apple and Google Play stores.

Benefits of Lucidity Incident include:

• Report, investigate, analyse and manage all issue types in one centralised location.
• A flexible suite of incident categories and forms enables tailoring to specific organisational needs.
• Built-in workflow, ensuring appropriate approval levels and sign-off.
• Traceability of information, decision-making and accountability protocols.
• Audit management including linked action, non-conformance and improvement opportunities.

1.2. Incident Notifications

2. Further Reading

• Listing issues in Incident
• Adding a new issue in Incident
• Configuring and managing audits
• Managing meetings in Incident
• Managing regulatory notifications in Incident
• Configuring Incident reports
• Configuring Incident settings
• Using Actions and Dashboards in Incident
• Configuring Incident statistics
• Incident access roles and navigation
• Managing specific issue types
• Configuring workflows, actions, and reporting