Who is this article for?

Administrators planning to implement Ideagen Mazlan Home.

No special access or permissions are required.

This article provides everything you need to successfully transition to Ideagen Mazlan Home for Ideagen EHS (Core), including pre-migration preparation, what to expect during migration, and post-migration setup steps.

If your organisation uses SSO, this article isn't for you — please refer to this article instead.

1. Understanding key migration elements

Before beginning your migration, familiarise yourself with these critical points:

• Most users will need to reset their passwords once Mazlan Home goes live
• After migration, each user will receive a welcome email from app@hub.ideagen.com with a link to set their password (this is a legitimate email from Ideagen, not a phishing attempt)
• Mazlan Home is being released in stages, so watch for an email or in-product message with your exact go-live date

2. Completing pre-migration tasks

To prepare for a smooth transition, complete these steps before your go-live date:

1. Confirm email addresses are in place: In EHS Core, check that every active user's HR Profile includes a valid email address in the Email field.
2. Contact Support if needed: If you have a large number of users who need email addresses added, reach out through Luminate and the Support Team will provide a template for you to complete.
3. Ask your IT team to whitelist app@hub.ideagen.com: After migration, welcome emails will be sent from this address, so ensure your IT team whitelists it before your migration date to prevent emails being blocked or flagged as spam.
4. Tidy up your user list: Review your current users in EHS Core and archive or delete anyone who no longer needs access.
5. Notify your team: Let your staff know about the upcoming login change before your migration date using the ready-made email template provided.

Note: Without a valid email address, a user's account will not be migrated to Mazlan Home at all. If this happens, you can resolve it after migration by creating them manually in the Mazlan Home Admin Console, but you must use their exact username from Ideagen EHS (Core), as this is the key link between the two systems.

Important: Mobile app users cannot update their own email address through the app. You will need to update it for them through the admin interface, or ask them to log in via the web version to update it themselves.

3. Reviewing what changes during migration

The following changes will take effect when your organisation migrates to Ideagen Mazlan Home:

• Password reset required: You'll need to reset your password when you first log in to Ideagen Mazlan Home (there is no downtime during migration, the system stays available throughout)
• Ideagen EHS mobile app: After migration, open the app and tap Log in with Mazlan Home on the updated login screen. Use the password you set via your welcome email — if you haven't set it yet, select Forgot Your Password from there to get a reset link sent to you.
• New users: These will now be added through Ideagen Mazlan Home
• Unified access: One login connects you to all your Ideagen products and Luminate support
• Enhanced performance: Built on our most secure and modern architecture yet
• Archiving and deleting users: These actions are now managed through Ideagen Mazlan Home rather than directly in EHS Core. If a user is archived or deleted in EHS Core after migration, this will be overridden at the next sync with Mazlan Home — make any archiving or deletion changes in Ideagen Mazlan Home going forward.
• Mobile number format: Mobile numbers must be in the format of country code with no spaces (e.g. +61412345678) to sync to Mazlan Home. We handle this formatting as part of the migration — if any numbers can't be resolved automatically, we'll follow up with you after migration to sort these out.

Note: If you haven't set your password yet, select Forgot Password from the Mazlan Home interface to receive a reset link. You do not need your welcome email first. Your welcome email from app@hub.ideagen.com also contains a direct link to set your password if you prefer to do that first. After migration, your old direct sign-in page for Ideagen EHS (Core) will retire and Ideagen Mazlan Home becomes your way in — with your same username and password, just through the new login screen — except for users who only have access to the Induction module.

4. Understanding what stays the same

The following elements remain unchanged after migration:

• Your login experience: You'll access Ideagen EHS through Ideagen Mazlan Home using your existing username
• Your product interface: Ideagen EHS looks and works exactly as it does today
• Your data and workflows: Everything remains intact with zero data loss
• Your permissions and roles: All user accounts and access levels are unaffected
• Induction users: Can still access Ideagen EHS through the public-facing induction page — this is unaffected by migration. However, if an induction user is converted to a full user, they will need to authenticate via Mazlan Home and set a password, the same as any other new standard login user.

5. Completing post-migration setup

To get everyone up and running after your organisation has been migrated, follow these steps:

1. Log in as Tenant Admin: As an existing EHS Core administrator, you'll automatically become a Tenant Admin in Ideagen Mazlan Home.
2. Use the instructions in your Welcome Email from app@hub.ideagen.com to log in and set your password.

3. Open the Mazlan Home Admin Console: Once logged in, select the dropdown banner menu on the left-hand side.
4. Navigate to the Admin Console.
5. Send Welcome Emails to your users: Locate your users in the Admin Console.
6. Select the email icon next to each user to send them their Welcome Email.  You can also do this in bulk by selecting the checkbox next to your users, at which point an option to Send Welcome Email will appear.
7. Allow up to five minutes: After a user completes their password setup, allow a few minutes before they attempt to log in.
8. Ask users to log out and log back in via Mazlan Home: Once users have set their password, ask them to log out of Ideagen EHS (Core) and log back in through Ideagen Mazlan Home to ensure their session is fully connected through Mazlan Home and their interface updates correctly.

Note: Any user who didn't have a valid email address in their HR Profile at the time of migration will not be automatically migrated to Mazlan Home. You can resolve this directly in Mazlan Home by navigating to the Admin Console and adding them as a new user. When doing so, make sure the username you enter is identical to their username in EHS Core. This is the key link between the two systems, and once it matches, the user will be able to log in and access their account as normal.

Once you're in, we encourage you to explore the interface. It's intuitive and straightforward, and will all make sense quickly.

6. Watching the overview video

New to Ideagen Mazlan Home? Watch this short video for a quick walkthrough of what's changing, what the new login experience looks like, and how to get your team set up.

7. Further reading

• FAQs: Ideagen Mazlan Home and Ideagen EHS Core
• Notifying your team about the Ideagen Mazlan Home and EHS Core migration
• Getting Started: One hub, endless possibilities
• Ideagen Mazlan Home user guide
• Ideagen Mazlan Home administration guide
• Ideagen Mazlan Home release notes