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Get ready for your new command centre for Ideagen EHS Core
Who is this article for?
Administrators planning to implement Ideagen Hub.
No special access or permissions are required.
This page contains all the information you need to successfully unlock your Ideagen Hub command centre for Ideagen EHS. Your gateway to breakthrough performance, unifying every solution and support in one place, unleashing predictive AI that thinks ahead and runs on infrastructure so secure and fast, it redefines excellence.
Here you'll find guidance on how to ensure your transition runs smoothly and all the answers to questions you might have.
To guarantee success, it's really important you familiarise yourself with the key elements:
- Most users will need to reset their passwords once Hub goes live.
- We'll send you a new login link by email to do this – but will give you notice so you know it's not a phishing email
- We're releasing Hub in stages, so look out for an email or in product message with your exact go-live date
✅ Pre-migration checklist
Before your go-live date, take a moment to complete these steps to set your team up for a smooth transition.
- Confirm email addresses are in place: In EHS Core, check that every active user's HR Profile includes a valid email address in the Email field. Users without one will not be able to log in to Ideagen Hub.
- Tidy up your user list: Review your current users in EHS Core and archive or delete anyone who no longer needs access. A clean user list now means a smoother migration and less to manage on the other side.
- Notify your team: Let your staff know about the upcoming login change before your migration date. We've put together a ready-made email template to make this easy — find it here.
What changes
- Password reset required: You'll need to reset your password when you first log in to Ideagen Hub.
- SSO customers: Your migration is scheduled for after April. You'll receive a separate communication with your go-live date and any steps specific to your setup.
- New users: These will now be added through Ideagen Hub
- Unified access: One login connects you to all your Ideagen products and Luminate support
- Enhanced performance: Built on our most secure and modern architecture yet
What stays the same
- Your login experience: You'll access Ideagen EHS through Ideagen Hub using your existing user name.
- Your product interface: Ideagen EHS looks and works exactly as it does today
- Your data and workflows: Everything remains intact with zero data loss
- Your permissions and roles: All user accounts and access levels are unaffected
- Induction users: can still access Ideagen EHS through the public-facing induction page
✅ Post-migration checklist
Once your organisation has been migrated, follow these steps to get everyone up and running.
- Log in as Tenant Admin: As an existing EHS Core administrator, you'll automatically become a Tenant Admin in Ideagen Hub. Use the instructions in your Welcome Email to log in and set your password.
- Open the Hub Admin Console: Once logged in, select the dropdown banner menu on the left-hand side and navigate to the Admin Console.
- Send Welcome Emails to your users: Locate your users in the Admin Console and select the email icon next to each user to send them their Welcome Email. This gives them everything they need to set their password and log in.
- Allow up to 5 minutes: After a user completes their password setup, allow a few minutes before they attempt to log in — then they're good to go.
- Users without email addresses at migration: Any user who didn't have an email address in their HR Profile at the time of migration won't be automatically set up in Hub. You can resolve this directly in Hub — navigate to the Admin Console and add them as a new user. When doing so, make sure the username you enter is identical to their username in EHS Core. This is the key link between the two systems — once it matches, the user will be able to log in and access their account as normal.
Once you're in, we encourage you to have a click around — it's intuitive and straightforward, and will all make sense quickly.
📹 Watch: EHS Core & Ideagen Hub overview
New to Ideagen Hub? Watch this short video for a quick walkthrough of what's changing, what the new login experience looks like, and how to get your team set up.