New article
Recently updated
Configuring medical and case management details in Return to Work
Who is this article for?Administrators who want to learn how to configure medical and case management details.
Administrator permissions are required.
Configuring medical and case management details is a crucial step in optimising the Return to Work process for injured or ill employees. This article provides a comprehensive guide on setting up these essential components, ensuring accurate tracking of medical progress and efficient management of each case throughout the return-to-work journey.
1. Medical and case management details
The medical and case management section of the RTW case contains details such as RTW coordination and medical management. This section is divided into two sub-sections.
1.1. Return to Work co-ordination management
In this section add new, edit or delete the company's RTW coordinator managing the case (past and present).
1.2. Definition of fields
|
Name |
Definition |
|---|---|
|
RTW Coordinator |
Select the RTW coordinator dealing with the case. The RTW coordinators details may automatically populate based on the stored information in the Insurer & Managers tab. Details can be edited on this screen but will not update the master details. The RTW coordinator must be added to the 'Insurer & Managers' tab in order to be utilised in the case. |
|
Is Current |
Select if this is the current RTW coordinator. This can be used to cater for the changes in the RTW coordinator assigned to the case, such as leave periods, terminations etc where a new RTW coordinator may take over the case permanently or in the short-term. |
|
Address |
Enter address details (may be pre-populated). |
|
Phone |
Enter phone number (may be pre-populated). |
|
|
Enter email address (may be pre-populated). |
2. Medical Management
In this section add details of doctors and other practitioners (providers) who have worked on the case (past and present).
2.1. Definition of Fields
|
Name |
Definition |
|---|---|
|
Provider |
Select the provider dealing with the case. The provider details may automatically populate based on the stored information in the Insurer & Managers tab. Details can be edited on this screen but will not update the master details. Note: The provider must be added to the 'Insurer & Managers' tab in order to be utilised in the case. |
|
Is Current |
Select if this is the current provider. This can be used to cater for the changes in the provider assigned to the case, such as one for the GP, one for a physio etc. |
|
Address |
Enter address details (may be pre-populated). |
|
Phone |
Enter phone number (may be pre-populated). |
|
|
Enter email address (may be pre-populated). |
|
Speciality |
Enter the providers speciality (may be pre-populated), for example: hands, orthodontic etc. |