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Using Incident notifications
Who is this article for?Administrators and Managers who want to learn about Incident notifications.
Administrator permissions are required to follow some of these steps.
This article details the notification options available within Lucidity's Incident module.
1. Incident notifications
| Lucidity ID | Topic | Email Subject | Recipient | Trigger | Example |
|---|---|---|---|---|---|
| INC.1 | Issue has been created | Issue Created - you are the Responsible Manager | Responsible Manager | Issue Created | Issue Id: 728 Date: 17/6/2021 Time: 10:58AM Created By: Ava Thompson Business Unit: Maintenance Division: Operations Division Project: Bay 47 Upgrade State: VIC Issue Description: Ava Thompson tripped over electrical cables on the floor of Bay 47. These cables were attached to both the port-side power panel and Vehicle 247; no cable protectors were applied over the cables at the time. Issue 728 has been created. You are the Responsible Manager. Click the following link to view the Issue. Please login to Lucidity CS ID[20] INC.1 |
| INC.2 | Issue has been created | Issue Created - you are the Closeout Manager | Closeout Manager | Issue Created | Issue Id: 728 Date of Incident: 17/6/2021 Time of Incident: 10:58am Created By: Ava Thompson Business Unit: Maintenance Division: Operations Division Project: Bay 47 Upgrade State: VIC Brief Summary: Ava Thompson tripped over electrical cables on the floor of Bay 47. These cables were attached to both the port-side power panel and Vehicle 247; no cable protectors were applied over the cables at the time. Incident 728 created. You are the Closeout Manager. Click the following link to view the Incident. Please login to Lucidity CS ID[21] INC.2 |
| INC.3 | Issue is waiting closeout (All actions closed, status = Complete) | Incident Awaiting Closeout | Responsible Manager Closeout Manager |
Issue Status becomes Completed | Issue Id: 728 Date of Incident: 17/06/2021 Time of Incident: 10:58am Created By: Ava Thompson Business Unit: Maintenance Division: Operations Division Project: Bay 47 Upgrade State: VIC Actual Incident Category: Minor Potential Incident Category: High Brief Summary: Ava Thompson tripped over electrical cables on the floor of Bay 47. These cables were attached to both the port-side power panel and Vehicle 247; no cable protectors were applied over the cables at the time. An Incident is awaiting close out and you are the Closeout Manager. Click the following link to view the issue. Please login to Lucidity CS ID[12] INC.3 |
| INC.4 | When the Responsible Manager is updated at any point of the incident lifecycle | Issue updated - you are the new Responsible Manager | Responsible Manager | Issue Updated | Hello, Incident Id: 728 Date of Incident: 17/06/2021 Time of Incident: 10:58am Created By: Ava Thompson Business Unit: Maintenance Division: Operations Division Project: Bay 47 Upgrade State: VIC Brief Summary: Ava Thompson tripped over electrical cables on the floor of Bay 47. These cables were attached to both the port-side power panel and Vehicle 247; no cable protectors were applied over the cables at the time. The Incident 728 has been updated. You are the new Responsible Manager. Click the following link to view the Incident. Please login to Lucidity CS ID[89] INC.4 |
| INC.5 | When the Closeout Manager is updated at any point of the incident lifecycle | Issue Updated - you are the Closeout Manager | Closeout Manager | Issue Updated | Incident Id: 728 Date: 17/06/2021 Time: 10:58am Created By: Ava Thompson Business Unit: Maintenance Division: Operations Division Project: Bay 47 Upgrade State: VIC Brief Summary: Ava Thompson tripped over electrical cables on the floor of Bay 47. These cables were attached to both the port-side power panel and Vehicle 247; no cable protectors were applied over the cables at the time. Incident 728 Updated and you are the new Closeout Manager. Click the following link to view the Incident. Please login to Lucidity CS ID[90] INC.5 |
| INC.6 | Issue has been Closed | Incident Closed | Responsible Manager Issue Respondent |
Incident Status becomes Closed | Id: 728 Date: 17/06/2021 Time: 10:58am Created By: Ava Thompson Business Unit: Maintenance Division: Operations Division Project: Bay 47 Upgrade State: VIC Actual Incident Category: Minor Potential Incident Category: High Brief Summary: Ava Thompson tripped over electrical cables on the floor of Bay 47. These cables were attached to both the port-side power panel and Vehicle 247; no cable protectors were applied over the cables at the time. An Incident has been closed. Click the following link to view the Incident. Please login to Lucidity CS ID[11] INC.6 |
| INC.7 | Issue has been rejected (reinstated to Draft) after the Closeout | Incident Rejected by Jordan Lee | Responsible Manager | Incident Status becomes Draft | Id: 728 Date: 17/06/2021 Time: 10:58am Created By: Ava Thompson Business Unit: Maintenance Division: Operations Division Project: Bay 47 Upgrade State: VIC Brief Summary: Ava Thompson tripped over electrical cables on the floor of Bay 47. These cables were attached to both the port-side power panel and Vehicle 247; no cable protectors were applied over the cables at the time. Incident 728 has been rejected for the following reason: Causal Analysis and Corrective Action has not included any elimination or substitution controls; Administrative controls should not be relied on as the only source of risk mitigation. Please address the issue(s) outlined above, before resubmitting the Incident. Click the following link to view the Incident. Please login to Lucidity CS ID[91] INC.7 |
| INC.8 | Issue has been rejected (reinstated to Draft) after the closeout | Incident Rejected by Jordan Lee | Close |