Who is this article for?

Administrators who want to learn more about the HR module.

Administrator permissions are required.

This article compiles frequently asked questions designed as supplemental documentation to the main Lucidity HR documentation. It aims to provide a better understanding and more effective utilisation of the Lucidity HR module and its integration with the rest of the Lucidity system.

Important: Please ensure that you have the correct administrative access to perform the required task. The system administrator can assist with this.

1. Why can't I find a user who I think should be in the system?
2. A user has duplicate accounts. How do I remove one account without losing any records?

1. Why can't I find a user who I think should be in the system?

1. This user may be archived. They will need to be unarchived in order to access their records.
2. In Lucidity HR, click Archived People and use filters to search for the user.
3. Once the user is located, click actions on the far right and Unarchive.

4. The user may only have a profile in Lucidity Induction.
5. Search for the user in the User page in Lucidity Induction (check both users and converted users).
6. If the user has not been converted, refer to the instruction in the following article: Inducting users.

2. A user has duplicate accounts. How do I remove one account without losing any records?

• User accounts can be merged. Refer to the following article for more information: Merging and converting users between People Types.

Note: To avoid future duplicate accounts, when creating new accounts in Lucidity HR, take note of the pop-up that appears if a user already exists with a similar name. This can be used to check if this user already has a profile in the system.