Who is this article for?

Users who want to know more about the EHS Core mobile app.

No elevated permissions are required.

This guide addresses common questions and troubleshooting tips for users of the EHS Core mobile app (formally known as Lucidity), covering topics from camera permissions to syncing data and viewing attachments. It provides practical solutions to enhance user experience and ensure smooth operation of the app, making it an essential resource for both new and experienced EHS Core mobile app users.

1. When I try to use the camera with the EHS Core App, I see a message regarding Camera Permissions. How do I resolve this?

The first time the camera application is used within the App, a message may appear for Android users.

2. I'm having trouble with my EHS Core App, what can I do?

There is a few things you can do should you experience issues:

• Logging out and logging back in.
• Ensure that the latest version of the EHS Core App is installed.
• Deleting / Reinstalling the EHS Core App.

Should you continue to experience any issues with the EHS Core App please contact your site Administrator.

3. My forms and incidents aren't saving when I use the EHS Core App, why is this?

There are two things which must happen in order to ensure the data on the app is saved correctly: 

1. Once a form or incident is completed, always either click the Save button or return to the app dashboard which auto saves the data. A "record has been saved" message will appear. This works regardless of whether or not the device is online.
2. Once the data is saved, if the device is offline or inconsistent reception is suspected do not log out of the app until the device is back online. The saved data (only if saved) will sync back to the server the first opportunity it has when it's back online.

4. How can I read a PDF attachment on an Action or InForm record? 

There may be times when an Administrator or Manager might need to attach a document to an Action or InForm record for someone to access via the mobile app. Attached PDF files can now easily be viewed in the image gallery of a record more information can be found on the App Actions and Photos page of the user guide. To use this feature, please ensure your app is updated to Version 7.4.8.